Patient Support Service
Dobrobut clinic chain specialists take care about making your way to recovery comfortable, quick and positive and about providing you with consistent and quality prevention services. We make sure that you receive all the information about your treatment on time, have a clear action plan and no worries about missing or forgetting anything, as Dobrobut clinic chain has Patient Support Service for that.
What is the Patient Support Service of Dobrobut clinic chain
It is the patient care system after visiting of the doctor that includes as follows:
- control of the patient’s state in the process of treatment
- verification of medical recommendations application
- reminding on follow-up examinations
- coordination of patient’s further actions
- booking of a follow-up consultation, recommended examinations, online explanations
All the Patient Support Service staff has higher medical education.
There is also a medical psychologist in the staff of the Patient Support Service of Dobrobut clinic chain whose support is of utmost importance for oncological patients, parents worrying about healing of their children, people who need regaining of positive thinking after surgeries.
How does the Patient Support Service of Dobrobut clinic chain work
- The doctor who treats the patient and has the information about his or her condition, special aspects of treatment and needs, defines the time when the staff of the Patient Support Service of Dobrobut clinic chain will call a patient.
- Specialists will inquire into the patient’s condition, complaints, give the answers to all questions. They will get more accurate information from the doctor if necessary, will offer to choose the most convenient time for a checkup or get an online explanation of a specialist.
- If the condition worsens, we offer a doctor’s visit or a call of an emergency team to the patient’s home.
- You don’t have to worry that you may miss a scheduled consultation or examination, you will definitely receive an sms to remind about the time of the visit to a Dobrobut clinic chain facility.
- The specialists of the Patient Support Service of Dobrobut clinic chain provide assurance to our clients in constant support and prompt assistance if needed.
Remember: there are no weird questions for Dobrobut clinic chain specialists! We answer all the clients’ questions explaining them all that is related to their health as clear and comprehensive as possible.
The Patient Support Service works every day from 9 AM till 8 PM, on the weekends – from 11 AM till 7 PM. During holidays, including official national holidays, the Patient Support Service is ready to provide assistance to those who need it, as the lives and health of Dobrobut clinic chain clients represent the main value.
The service functions carefully monitored by Dobrobut leading doctors.
Patient follow-up is performed according to evidence-based medicine protocols the whole Dobrobut clinic chain adheres.
Strengths of the Patient Support Service of Dobrobut clinic chain
The work of the Patient Support Service has the following goals:
- Our team is able to efficiently coordinate the actions to prevent complications during their treatment
- The clients are sure about the consistent treatment plan and receive all the necessary reminders timely
- An uninterrupted system of feedback is set up to provide the quality and constant control over the patient’s condition
Dobrobut clinic chain cares about the clients’ comfort having created the level of service in compliance with the most advanced global standards.
Focus on our clients, care of their emotional state, empathy are our main rules. If you trust us with your health, you can be sure that our coordinated team of qualified specialists will lead you to complete recovery, taking care of you at every stage!
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