How to become our patient
Health consciousness often brings out a lot of emotions: anxiety, fear, embarrassment. All of this translates into chronic stress. We will tell what to do instead of worrying.
This is a step-by-step guide on how to become a patient of Dobrobut clinic chain, where our professionals will help you to gain insight on particular qualities of your body and examine you to evaluate your actual medical state.
No matter if you have disturbing symptoms or just want to undergo a routine health checkup, everything starts with a consultation of a doctor in general practice (pediatric physician, family doctor or general practitioner). He/she will help to undergo basic diagnostic examinations to assess your medical condition.
It is necessary to call the contact center where qualified operators will ask some questions to assess your medical condition and will help to choose a convenient day and time for a visit. It is also possible to book an appointment online.
If you have a referral to a subject matter specialist from a doctor of other medical institution, and you need his/her consultation, please mention it to the contact center operator, and he/she will help you to book an appointment with the certain doctor.
Our system will automatically send you a reminder for you not to miss the scheduled visit.
Check your insurance (if any) before visiting a doctor.
If you have an insurance, the following questions will help you to discuss the insurance cover options with a representative of your insurance company. Remember to note the name of the consultant you were talking to and the date of the conversation, and even better, ask for all the information in email.
The first thing you should check with an insurance provider:
is Dobrobut clinic chain included in the list of medical institutions recommended by my insurance company?
In case of an affirmative answer, ask the following questions:
- Does my insurance plan cover expenses for medical consultations (including subject matter experts), and also outpatient and hospital treatment services?
- Are any compensations provisioned for me from your insurance company? For example: should I pay the deductible franchise or pay the surcharge by myself? If so, what is the amount and for which services? Has my insurance plan any special limitations, for example, regarding the coverage of physical therapy, dentistry, oncology, etc.?
If Dobrobut clinic chain is not in the list of medical institution recommended by my insurance company, you should ask the following question:
- If I visit Dobrobut clinic chain that is not in the list, how much should I pay? What part of the service cost will be paid by my insurance company?
- Are there the limits of estimated costs in my policy, or the surcharges do not depend on the amount? (we mean the annual limit of payments from the insurance company in case of a visit to the institution that is not in the list of the insurance company)
- Should I receive a referral from my consulting physician or a permission from the insurance company before I visit Dobrobut clinic chain?
You can be asked the ID of the medical service provider if the coverage of your insurance company is confirmed. Note that this number is unique for each international insurance company on the territory of Ukraine. That means that the same medical institution has different IDs in each insurance company. So, if you have to inform on the medical institution ID, please contact Dobrobut:
By email:
By phone:
Working hours:
from Monday to Friday, from 9 AM to 6 PM (Kyiv time).
You have to prepare yourself for a visit to a doctor and bring the following documents with you:
- Results of all the previous diagnostic tests,
- Case record or medical chart (if any).
You should also prepare questions you want to be answered by the doctor during the consultation.
As for the organizational aspects, reconfirm the exact address of the Dobrobut clinic chain department where the doctor receives patients, during booking, inquire how to get there and calculate the travel time. We recommend to arrive 10 minutes before the scheduled time to all the professionals, unless stated otherwise.
During the consultation the doctor will ask you about your health condition, complaints, symptoms that bother you, perform an examination, get familiar with anamnesis (the diseases your relatives suffered from) and assign diagnostic examinations necessary to clarify a diagnosis or a checkup of your health condition. The doctor will study the results of the previous examinations and forward you to other professionals if necessary.
You can receive test results with the special Dobrobut mobile application. You can also receive a consultation online and book another appointment for the explanation of test results in your personal account. Online consultations give the possibility to get answers for the questions regarding your health without leaving your home.
Highly qualified personnel works in Dobrobut clinic chain. The task of everybody, from receptionists to leading specialists, is to help every patient to stay healthy. Each Dobrobut clinic chain employee will take care of you on each stage of your way towards healthy life:
- Polite contact center staff will help to organize visits for consultations and diagnostics
- Friendly receptionists will help to orient yourself and prepare necessary documents
- Modern diagnostic techniques will help you and your consulting physician to get the complete picture of your health state
- Highly skilled practicing physicians with long experience will help to determine a precise diagnosis and take the decision on the therapeutic approach. Our doctors apply only evidence based medicine methods adapted from international protocols
- Our nurses will take care of you on each stage of treatment all the way to the complete recovery
- Due to online consultations your doctor will be nearby all the time, even when you are abroad or cannot come to the clinic for any reason
Dobrobut clinic chain has all that is needed for the health of every patient, comfort and high standards of service included.
Our clinics
ISO certificates
Accreditation certificates
Medical practice licenses
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